Welcome to Sweetenary! By using our website, placing an order, or engaging with our services, you agree to abide by the following terms and conditions. Please read these terms carefully.
General
These terms and conditions govern your use of the Sweetenary website and the purchase of products from our online store. Sweetenary reserves the right to modify these terms at any time. By continuing to use our website, you accept any changes or updates to the terms.
Products and Services
- Product Information: All product descriptions, pricing, and availability are as accurate as possible. However, due to the handcrafted nature of our treats, there may be slight variations in color, size, and flavor.
- Availability: Products are available as per stock. We strive to keep our inventory updated, but we may occasionally face supply constraints.
Orders and Payment
- Order Acceptance: After placing an order, you will receive a confirmation email. Sweetenary reserves the right to accept or cancel any order.
- Payment: We accept online payments through UPI, credit/debit cards, and net banking. Payment must be completed to confirm your order.
- Pricing: All prices are in INR and inclusive of applicable taxes. Prices may be subject to change without notice.
Shipping and Delivery
- Delivery Areas: Sweetenary delivers across India.
- Shipping Fees: Applicable shipping charges will be displayed at checkout.
- Delivery Time: Orders are processed and shipped within 3-7 business days. Delivery times may vary depending on location and courier availability.
- Delays: While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather, holidays, or supply issues. Sweetenary will not be liable for any such delays.
Returns, Refunds, and Cancellations
- Return Policy: Due to the perishable nature of our products, we do not accept returns. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery.
- Refunds: If a product is defective or incorrect, we will offer a replacement or refund. Please contact our customer service team to initiate the process.
- Order Cancellation: Orders can be canceled within 24 hours of placing them. After this period, orders cannot be canceled as they enter the preparation stage.
Allergies and Dietary Information
Our products may contain allergens such as nuts, seeds, dairy, or gluten. While we take measures to avoid cross-contamination, our treats are made in a facility that processes allergens. Sweetenary is not responsible for any allergic reactions caused by our products.
Intellectual Property
All content on the Sweetenary website, including text, images, logos, and designs, is the property of Sweetenary. Reproduction, distribution, or use of this content without permission is prohibited.
Liability
Sweetenary is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. This includes but is not limited to damage or loss from errors, inaccuracies, or delays on our website.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be resolved exclusively in the courts of Gurgaon, Haryana.
Contact Us
For any questions or concerns about our terms, please contact us at:
- Email: info@sweetenary.com
- Phone: +91 8510005989